Since we are a company based in Zurich, we are constantly in Zurich. If you have any questions or need support, just let us know.
For consultation and measurements, we are planning to offer appointments with our tailor roughly every 6 weeks across Zurich and several locations in Germany.
An appointment is only binding as far as that we would expect to meet you - similar to a booking in a restaurant. In case you can't make it anymore, please cancel as early as possible so we can free up your slot again.
However, as stated before, the appointment does not come with any obligation to order anything. In that sense it's truly non-committal.
With credit cards. When you order, you pay a deposit of 50% and we take your credit card data. As soon as the clothes are on their way to your home, we book the final payment. Other means of payment can be agreed on occasionally.
Your card information is safe with us by the way. We and our provider fulfill all requirements by the credit card companies for storing the information.
We computed the CO2 footprint of our wool suits, cotton shirts, and silk ties. We ended up at around 30kg CO2 per suit, 8 kg CO2 per shirt and 3kg CO2 per tie. Of course these are only reference values and regular cleaning by the end user adds to the CO2 footprint of clothing. That's why we decided to offset 10 times these emissions through our provider The South Pole Group. Plus, of course, the flight of our tailor. So both, you and we can have a CO2-clear conscience for the whole lifecycle of our products.
In which projects we invest, depends what our provider currently offers. We always try to offset through projects that also have a value for society. At the moment, we neutralize all your orders through sustainable agriculture in Zimbabwe. This not only saves CO2 emissions, but also improves the quality of life of the local people.